The information below is an official offer (offer), to an individual, to conclude an agreement on the provision of services for the purchase and delivery of goods from abroad.
The specified Agreement is public, its terms are the same for all customers. Payment of funds for services indicates acceptance of the terms of the Agreement. In this case, the Agreement will be deemed concluded, and our company, such that it has undertaken the obligation to provide services for the purchase and delivery of goods from abroad and related services.
Legal entities must enter into an agreement in writing only.
PUBLIC OFFER
On the provision of intermediary services for the purchase and delivery of goods from abroad.
alleclick.com, hereinafter the Contractor, on the one hand, and any individual, hereinafter the Customer, on the other hand, have concluded this Agreement as follows:
1. Subject of the Agreement.
On the basis of this Agreement, the Customer instructs, and the Contractor assumes the obligation to purchase and deliver goods to the Customer from online stores and auctions in Poland, hereinafter - the Services.
2. General Provisions
2.1 This Agreement is in the nature of a public offer and is the equivalent of a “verbal agreement” and in accordance with applicable law has the appropriate legal force. The unconditional acceptance of the terms of this public offer (Agreement) is considered to be the payment by the Customer in payment of the Contractor’s services.
2.2. The Contractor reserves the right to independently amend the provisions of this Agreement, indicating in the document the date of its last change. Before completing each new order, the client undertakes to independently check for updates to the editorial staff of the Agreement, which is always available on the Contractor’s website at https://alleclick.com/public_offer_agreement
2.3. If the Customer does not agree with at least one clause of the Agreement, then he is not entitled to use the Services of the Contractor.
2.4. The Contractor may provide the Customer under this Agreement with other related services, such as: selling goods in stock, checking the conformity of the purchased goods to the described, combining the goods in one package, photographing the goods for shipment to the recipient country.
3. The procedure for the provision of Services.
3.1. To receive services, the Customer orders the goods independently found, pays for the order, and indicates the delivery address.
3.2. The provision of services is made exclusively on the basis of 100% prepayment.
3.3. The Contractor reserves the right to change tariffs and conditions for the provision of services unilaterally, notifying customers by posting changes on the alleclick website.com or by email.
3.4. In case of refusal by the Customer of the purchased new goods, the possibility of his return is negotiated individually and depends on the rules of the seller of goods. The contractor does not guarantee the return of goods. In the event that a return is possible, the customer receives the amount paid back minus the return delivery of the goods to the Seller and the Contractor's commission.
3.5. The Contractor does not return used goods ordered through our website and is not responsible for the quality and performance of used goods.
3.6. The customer is responsible for the compliance of the purchased goods with the conditions of delivery of the postal service and the customs code of the country in which it is located.
3.7. The Contractor reserves the right to refuse the provision of services to the Customer without explanation.
4. Payment, replenishment of the balance of payments.
4.1. The customer can pay for the order or replenish the virtual account using one of the methods proposed during the ordering process or by going to the "replenish balance" menu.
4.2. The payment deadline is three (3) business days. If the payment term exceeds three (3) business days, the Customer must re-order.
4.3. The customer at his own expense pays a commission for the transfer of funds in accordance with the tariffs of the selected payment system.
5. Goods delivery.
5.1. If the parcel was sent by the international postal or courier service, the services are considered fully provided by the Contractor from the moment the Customer is notified of the transfer of goods to the postal or courier delivery service.
5.2. If the parcel is sent by private container transportation, then the services are considered to be fully provided by the Contractor from the moment the goods were transferred to the Polish delivery service or from the moment the customer received the goods, provided that they were transferred without using third-party delivery services.
5.3. The Contractor does not guarantee a refund in case of loss or damage to the parcel after the parcel has been sent. All responsibility for delivery and safety is borne by the courier service that received the parcel..
5.4. The indicated deadlines are approximate. The Contractor is not responsible for the operation of delivery services, customs services, and payment systems, and therefore is not responsible for the execution of the Customer’s order within the time indicated on the site.
6. Responsibilities of the Contractor.
6.1. The Contractor shall provide services to the Customer, as well as fulfill the Customer’s requirements related to the provision of these services if these requirements do not contradict this Agreement, as well as the current legislation of Poland.
6.2. The Contractor shall indemnify partially or fully the losses of the Customer upon his application in the event that the declared losses were the result of errors made by the Contractor. In this case, the amount of compensation may not exceed the cost of processing the order, which is the subject of the application for compensation.
6.3.The Contractor does not buy goods for the Customer that are prohibited or that have restrictions on international shipping.
6.4. At the request of the Customer, the Contractor undertakes to act on its behalf in resolving disputes with sellers of goods, and to provide this service for free.
6.5. The Contractor undertakes not to disclose the personal data of the Customer and his order, except for the fulfillment of the terms of this Agreement. In all other cases, the Customer’s personal data and information about his order can be provided in the manner prescribed by law.
7. Customer Responsibilities.
7.1. The Customer undertakes to familiarize himself with the text of the Agreement and check for changes to the Agreement.
7.2. The Customer undertakes to timely provide the Contractor with all the necessary information to perform the services in accordance with the Agreement. If there is a lack of necessary information, the Contractor reserves the right not to provide Services to the Customer.
7.3. The Customer undertakes to timely pay the bills of the Contractor, otherwise, the provision of the Services will be stopped.
7.4. The customer is obliged to keep documents confirming payment for the services of the Contractor.
7.5. The customer undertakes not to disclose information on the delivery of orders, including numbers of invoices, postal or courier items.
7.6. The customer agrees not to use the ordered goods for business purposes.
7.7. The customer, in case of not receiving the order within 40 days, is obliged to inform the Contractor by sending a letter to the email address (hidden). The letter must indicate the name and surname of the Customer and disclose the content of the problem.
8. The rights and responsibilities of the parties.
8.1. The customer is fully responsible for the correct filling of all personal data points. In the case of providing false information in the fields "Name" and "Delivery address", the Contractor is completely relieved of responsibility for the execution of the order.
8.2. The Customer agrees not to make the Contractor a defendant or co-defendant for any obligations and expenses related to damage caused to the Customer as a result of actions of third parties, including the Seller, the Postal Service, or the Courier Delivery Service, the Customs Service.
8.3. At any time, before receiving payment for the order, the Contractor has the right to refuse the provision of services to the Customer without giving reasons.
8.4. The Contractor has the right to purchase any goods on the Seller’s website that exactly correspond to the Product Specifications in the Customer’s order.
8.5. To fulfill customer orders, the Contractor has the right to attract agents and intermediaries.
8.6.The Contractor is not responsible for any expenses of the Customer related to errors, omissions, interruptions in work, file deletion, defects, delays in the work during data transfer, etc. that happened through no fault of the Contractor.
8.8. The Contractor is not responsible for the actions of the services used to provide the Services to the Customer but does not belong to the Contractor (banks, Postal Service, Delivery Services, Internet providers, e-mail services, payment systems, etc.)
8.9. The Contractor is not responsible for the quality, configuration, compliance with the description and does not guarantee the goods purchased by the Customer from the Seller using the Services.
8.10. The Contractor has the right to change or delete, without warning the Customer, any information posted on the site alleclick.com.
9. Force Majeure.
9.1 The Contractor and the Customer are exempted from liability under this Agreement in the event of force majeure circumstances that arose beyond the will of the Parties, and those which the Parties could not interfere with the means available to them.
9.2 The following events are recognized as force majeure circumstances under this Agreement: war and military operations, general mobilization, strikes, epidemics, fires, natural and man-made disasters, accidents, legislative acts affect the fulfillment of obligations, and all other similar events and circumstances.
10. Dispute Resolution
10.1. In the event of disagreements and disputes related to the implementation of the terms of this Agreement, the parties shall resolve them through negotiations.
10.2. If it is impossible to resolve disputes through negotiations, disputes are resolved in the manner prescribed by law.
ed. 01/12/2022